We do our best to provide top-notch demo bikes for all demo and rental customers. Part of maintaining our ability to provide this service is making sure that any damage to our bikes is repaired as quickly as possible. This ensures a safe and enjoyable experience for all demo users. Please review the following guidelines regarding our demo fleet and how we deal with damaged bikes.
Riders will be given the opportunity to assess the condition of the bike before they ride it, and relay any concerns before the bike goes out.
All bikes will be inspected for crash damage after each demo outing. Plan to allow at least 10 minutes for this inspection when you drop the bike off.
You will be asked about any crashes that have occurred. Please be honest, as any damage can pose a huge safety concern for subsequent riders.
All components which are damaged and require replacement will be charged at the expense of the rider who purchased the rental or demo program.
All replacement parts will be charged at our cost. (Meaning we don't make any money from these situations).
Our aim is to be as fair and reasonable as possible, without financially compromising our ability to continue providing the demo and rental service.
Detailed notes will be kept on each demo bike, its condition, and any prior damage or repairs it has undergone.
Any damage sustained during rentals or demo rides will be evaluated by our service department immediately when the bike is returned. The demo user may not leave until damage is thoroughly assessed and paid for.
We sincerely appreciate your understanding of these policies.
Ride hard - be safe - have fun!